22vet Privacy Policy

22vet is a trusted online casino and sports betting platform in Bangladesh. Protecting the privacy of our users is one of our core responsibilities. The purpose of this privacy policy is to clearly inform you about what type of information we collect, why we collect it, and how that information is used and stored.

When you visit the 22vet website, register an account, carry out financial transactions, or use our support services — we collect specific information in each of these cases. This policy will give you a clear understanding of all those processes.

We believe that data protection is not just a legal obligation — it is our ethical commitment to our users. That is why 22vet always upholds the principles of fair play and transparency.

2.1 Personal Identity Information

During account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• Mobile number and email address
• National ID number (for KYC verification)
• Address (for billing and communication purposes)

2.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, and Upay mobile banking account numbers
• Bank account details (for bank transfer transactions)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Note: We never store full payment card numbers, CVV codes, or PINs.

2.3 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and operating system details
• Date, time, and duration of site visits
• Pages visited and links clicked
• Cookie and session data
• Gaming activity and betting history

3.1 Service Operations

We use the collected information for the following purposes:

• Creating and managing accounts
• Processing and verifying financial transactions
• Providing customer support (via 24/7 live chat and email)
• Distributing bonuses and rewards
• Preventing fraud and illegal activity

3.2 Security and Compliance

We use your information to:

• Complete the KYC (Know Your Customer) verification process
• Enforce anti-money laundering (AML) policies
• Monitor responsible gaming policies
• Ensure platform security
• Detect unauthorized access to accounts

3.3 Service Improvement

To improve the user experience, we use data for analytical purposes — such as which games are most popular, which payment methods are used most, and which areas of the site need improvement. This analysis is carried out with full confidentiality maintained.

4.1 Technical Security Measures

22vet has adopted industry-standard technical measures to protect your information:

• All data transfers secured through 256-bit SSL encryption technology
• Encrypted data stored in a secure server environment
• Regular security audits and vulnerability assessments
• Two-Factor Authentication facility
• Automated monitoring system for unusual activity

4.2 Data Retention Period

We retain your information for the following periods:

• Active account data: for the full duration the account remains active
• Financial transaction records: for the period required by law
• After account closure: for the period specified by applicable laws and regulations
• KYC documents: as required by regulatory requirements

Once the specified period ends, we securely delete or anonymize your information.

5.1 Data Sharing Circumstances

22vet never sells your personal information or transfers it to third parties for commercial use. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant service providers
• Identity verification services: With authorized verification partners for the KYC process
• Technology providers: With trusted technology partners for platform operations, under strict confidentiality agreements
• Legal obligations: In response to a court order or a lawful request from a government authority

5.2 Data Sharing We Do Not Do

We never do any of the following:

• Sell personal information to advertisers
• Transfer information to third parties for marketing purposes
• Share information without your consent (except where legally required)
• Provide information to any partner without a data protection agreement

6.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. 22vet uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the core functionality of the site
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To monitor site usage and improve services
• Security cookies: To detect fraudulent activity

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may disrupt some site functionality and you may have difficulty logging in properly.

7.1 Data Rights

As a user of the 22vet platform, you have the following rights:

• Right to access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations)
• Right to restrict processing: In certain circumstances, you may request that processing of your information be restricted
• Right to data portability: Where applicable, you may request your information in a machine-readable format

7.2 How to Exercise Your Rights

For any information-related requests or complaints, please contact us:

• Live chat: available 24/7 on the website
• Email: [email protected]

We will process your request within a reasonable time and respond in accordance with applicable law.

22vet is a platform exclusively for those aged 21 or above. We do not knowingly collect information from any person under the age of 21. We verify age during the registration process, and if any account holder is found to be below the required age, their account is immediately closed and the associated information is deleted.

If you believe that a minor has created an account on our platform, please notify us immediately at [email protected].

22vet reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the site
• Updating the "Last updated" date at the top of the page

If you continue to use the platform after a new policy takes effect, it will be assumed that you have agreed to the revised policy. We recommend that you review this policy regularly.

Our servers and infrastructure may be located in various countries. When your information is transferred to another country, we ensure that the transfer is secure and carried out in accordance with international data protection standards. We maintain data protection agreements with all third-party partners to ensure your information remains protected at all times.

11.1 Contact Methods

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live chat: available 24/7 via the website or app
• Email: [email protected]

Our privacy team will process your request as soon as possible.

11.2 Complaint Resolution

After receiving your complaint, we will:

• Provide a reference number to confirm receipt
• Investigate the complaint properly
• Provide a full response within a reasonable time
• Take corrective action if needed

Our goal is to take every user's privacy-related concern seriously and provide a satisfactory resolution.